Glossary
IATA Customer Portal
In short
The IATA Customer Portal is IATA's main channel for communicating with its customers, including agents. Agencies use it to create a profile, raise queries, request access to services such as EasyPay and IFAP, and reach IATA at any hour.
The IATA Customer Portal is the main channel of communication between IATA and its customers, including agents, and it gives agents access to IATA on a 24/7 basis 2. The Travel Agent's Handbook defines it simply as the customer portal made available by IATA 6.
What an agency does there, according to the BSP Manual for Agents 2:
- Create an IATA profile. Registered users log in with their existing credentials, while new users sign up and create a profile for their agency using their email address.
- Raise a query with IATA and follow it up.
- Request access to portal services.
- Use personalised information and resources.
Several other services are reached through the portal. To open an IATA EasyPay account, a user who is not yet registered must first register, and the account can only be opened by someone holding both Portal Administrator and Authorized Signatory privileges for the head office. That user requests the EasyPay service from the Services tab under Available Services 1. Other agency users request EasyPay access the same way, and the request shows as pending in My Services until an EasyPay administrator or wallet manager approves it 3. The IATA Financial Assessment Portal (IFAP) can also be opened from the portal, through its service or the notification bell, but only the contact named as Financial Assessment Contact has access. Your company information on the portal shows who that is 5.
In practice, make sure the agency has a registered user with the right privileges, and check that the Financial Assessment Contact is current before IATA sends a financial review request 15.
Sources
- 1IATA EasyPay (IEP) 2.0 User Guide, Version 1.2, 2. Create EasyPay account, page 5
- 2BSP Manual for Agents (NewGen ISS), Edition 8, 4.1 Introduction, page 19
- 3IATA EasyPay (IEP) 2.0 User Guide, Version 1.2, 2.4. Adding new users, page 20
- 5BSP Manual for Agents (NewGen ISS), Edition 8, 4.3 IATA’s Financial Assessment Portal (IFAP), page 29
- 6Travel Agent's Handbook (TAH), Edition 46, Edition 46 - 1 July 2026, page 264
Read more
- How we can help: Accreditation changes
Definitions are written only from IATA and BSP reference documents, and each rule cites the passage behind it. Rules can vary by market and airline: check your BSP's local procedures before acting. Wisepassenger is independent and not affiliated with IATA.
