Refund recovery
Refunds
Refund process management and recovery: BSPlink refund applications, indirect refunds, airline follow-up, reconciliation.
A refund that is due and not yet recovered is your money financing an airline. The work is filing in the right channel, following up on a fixed cadence, and reconciling what comes back against your billing.
Who this is for
- Agencies with a backlog of aged refund applications and no one whose job it is to chase them.
- Agencies that keep converting refunds into ADMs through processing errors: wrong penalty, wrong taxes, refund attempted through the wrong channel.
- Agencies absorbing a disruption event (an airline insolvency, a mass cancellation) and needing the recovery handled systematically.
What is included
- A full inventory of refundable items: unflown tickets, residual values on exchanges, unused taxes, open refund applications.
- Correct channel selection for each item (direct refund through the GDS where permitted, refund application through BSPlink where not), with penalties and taxes calculated against the fare rules.
- Filing of refund applications with complete documentation, and a follow-up cadence on every open item until it is settled or formally rejected.
- Escalation of unreasonably delayed or rejected applications with the airline.
- Reconciliation of recovered amounts against your BSP billing, and a closing report of what was recovered, what was rejected and why.
- Typical timeline
- The inventory and first filings take one to two weeks. Recovery then depends on airline response times (realistically weeks to months), which is exactly why the follow-up cadence, not the first filing, is the service.
- What your agency provides
- BSPlink and GDS access, or exports covering the period under review.
- The underlying tickets, EMDs and passenger correspondence for disputed items.
- A decision-maker for the judgment calls: which rejected items to escalate and which to write off.
Common questions
Is this your situation?
Send a short description by email or WhatsApp. The diagnostic call is free and tells you whether this is the right service.