Refund application

A refund application (RA) is how an agent asks an airline, through New BSPlink, to refund a given ticket. It is open to all agents, while the refund notice (RN) option is limited to enhanced agents 3. Refund notices are described as direct refunds 5.

How it works. The agent completes the RA form, which covers the header, basic information, the reason and ticket involved, the form of payment, and the amounts and taxes 6. An RA can also be issued under supervision, in which case it is not fully issued until the agency Supervisor authorises it 7. Once submitted, the airline examines it. The status can be pending, authorized, rejected, under investigation or resubmitted 4. An approved amount is deducted in the billing for the period of the approval date, and the agent must not subtract it again from the remittance 4. An RA flagged as Final is authorized automatically if the airline takes no action within 60 days, unless the airline marks it as an exception 4.

Difference from a refund notice. With an RA the airline decides. With an RN the agent issues the refund itself. An RN may still pass through the Supervisor before it is issued, and once issued it cannot be edited 12.

In practice:

• Check that the ticket was reported to New BSPlink. If not, contact the airline about another refund route 3.
• Check that the agent code is not in Technical Default or Suspension 3.
• If an RA is rejected, contact the airline through the contact shown in the refund basic information 4.