ACM (Agency Credit Memo)

An Agency Credit Memo is raised by the airline in BSPlink when an accounting error results in an amount due to the agent 2. It is the credit counterpart of the ADM. The BSP manual says an ACM has no latency period, so it goes into the agent's billing report for the period in which it was issued and is deducted from the amount the agent owes for that billing period 2.

Because an ACM changes the amount to remit, the billing reports should be read before settlement. They show the total to remit with ACMs taken into account 3. Agents can list ACMs with the ADM/ACM Query functionality 2. The list can be filtered by status, airline, issue date and reporting date 6. The detailed view shows the reason, the related documents and the fare, tax and commission amounts, with the agent's input, the airline's input and the difference 47.

In practice:

• Check each ACM against your own records, especially if something looks wrong 3.
• Agents with the right permissions can ask an airline to issue an ACM 5.
• The BSPlink manual also describes a dispute option for ACMs. It says a disputed amount must not be deducted from the period remittance, and an approved dispute is recalculated by the system with no manual deduction 17. This sits uneasily with the BSP manual's statement that ACMs have no dispute mechanism 2, so check what applies in your market and with the airline.
• ACM data is deleted 13 months after issuance, so keep your own records 1.