Agency Debit Memos
ADM review
Audit and dispute of Agency Debit Memos: root cause, dispute drafting in BSPlink, and prevention.
An ADM is an airline's claim, not a verdict. Some are correct and should be paid without drama. The rest deserve a dispute filed on time, with evidence.
Who this is for
- Agencies receiving a steady flow of ADMs and paying most of them by default because nobody has time to fight them.
- Agencies hit by a single large memo (a fare audit, a chargeback-related debit, a mass churning claim) that materially affects the month.
- Agencies that want a monthly ADM routine: review, dispute, log, prevent.
What is included
- Memo-by-memo review against the fare rules, the ticketing record and the reason code cited by the airline.
- A clear recommendation for each memo: pay, dispute, or request more information, with the grounds stated.
- Dispute drafting and filing in BSPlink within the dispute window, with the supporting evidence attached.
- Follow-up on disputes through to acceptance, rejection or escalation, and a log you keep.
- A root-cause summary: which errors recur, which desk or process produces them, and what to change: fare-rule reading, exchange handling, refund practice.
- Typical timeline
- A first review of your open and recent ADMs takes about a week. Ongoing review runs monthly, aligned with your billing cycle, so no memo ages past its window.
- What your agency provides
- BSPlink access or exports of the ADM listings and the memos themselves.
- PNR histories and ticketing records for the disputed items, from your GDS.
- Whatever correspondence exists with the airline about the claim.
Common questions
Is this your situation?
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