How to review and dispute an ADM in BSPlink

An agency reviews an ADM in the BSPlink ADM module and, if it disagrees, disputes it from the ADM list or the ADM detail view. A dispute made before billing must be registered within a 15-day latency period from the issue date 11. After the dispute, the airline either accepts it and the ADM is deactivated, or rejects it and the ADM goes into billing 11. A dispute is still possible after billing, within 12 months of the transaction date 4.

Where to find and check your ADMs

BSPlink has an ADM/ACM module, and its "ADM & ACM Query" option lets agents view their ADMs 8. The BSP Manual for Agents (NewGen ISS), Edition 8 says agents should check BSPlink regularly for ADMs 8. Enhanced users can also set up e-mail alerts for new ADMs and for additional comments on existing ones 8.

This matters because an ADM can change the amount you remit for a period. The New BSPlink Agent User Manual advises checking your reports, which show the final amount to remit once ADMs are taken into account 7. The same option also lets you query ADMAs, ADNTs and ADM Requests 7.

The ADM list shows the BSP, document number, airline code, agent code, status, currency, amount, issue date and reporting date 9. Opening an ADM shows the amounts in three columns: Agent Input, Airline Input and the difference between them. The columns cover fare, taxes, fees and charges, commission, tax on commission and total 12.

In some BSPs you can also forward the ADM to the GDS that issued the original ticket, for verification. This depends on the ADM status, and a deactivated, deleted or accepted-dispute ADM cannot be forwarded 12. Forwarding does not affect the ADM lifecycle and can be done before or after billing 4.

Disputing before billing

The dispute option is available from the ADM list, or from the header of the detailed view for any ADM with "Pending" status 1. Every route leads to the same dispute modal box 1.

When disputing, you enter the reason in the comment field and attach any supporting documents 11. Once the form is complete, you confirm it, and the system confirms the ADM has been disputed 3. The Dispute Reason and Contact Information you entered appear under the ADM Issue Reason in the detailed view 3.

Keep the timing in mind. The 15-day latency period runs from the issue date 11. Do not leave the review to the end of that period, because you need time to collect evidence.