BSPlink

BSPlink is the online tool an agency uses to work with airlines inside a BSP. The sources describe it through its functions rather than as a single definition, and those functions are the practical answer to what an agency uses it for.

Adjustments. Agents can list and open ADMs, filter them by status, and see which airline issued them and when they were reported to the Data Processing Centre (DPC), the system that collects transactions and produces the agent's reports 47. From the same list the agent can dispute an ADM, view its details or forward it to the GDS 7. ACMs can be viewed and disputed in a similar way 5.

Refunds. BSPlink lets an agent request the refund of an electronic ticket through a Refund Application, which the airline then approves, amends and approves, or rejects 2. Enhanced agents can also use the Refund Notice option, provided the agent has ticketing authority for the airline and the airline has enabled it 23. Both options let the agent track the status of earlier requests 3.

In practice

• Check that the ticket was once reported to BSPlink and that the agent code is not in Technical Default or Suspension before requesting a refund 3.
• Airlines decide, market by market, whether to enable Refund Applications. If it is not enabled and the refund cannot be processed directly, contact the airline 2.
• Follow document statuses. For example, an approved Refund Application is included in the billing for the period of its approval date and must not be deducted again from the remittance 8. Disputed ADM amounts must not be deducted from the remittance either 7.