BSPlink for travel agencies: ADMs, ACMs and refunds

BSPlink is the system where an agency user works with the documents that feed the BSP settlement. The sources available here describe the New BSPlink Agent User Manual, and they cover mainly two tasks: handling ADMs and ACMs, and requesting refunds. They do not cover login, user roles, sales reports or remittance in any detail, so this article stays with what the manual states.

Why the ADM screen matters for remittance

Airlines may issue Agency Debit Memos (ADMs) to adjust their settlement based on criteria they consider. An ADM can change the amount the agency has to remit for a period. The manual therefore advises checking your reports, which show the final amount to remit after ADMs, and checking any ADM or ACM individually if you have a concern 10.

From the ADM option an agent user can query ADMAs, ADNTs and ADM Requests, and can dispute ADMs 10. The manual lists dispute options on both the ADM list and the ADM header 1.

Reading an ADM

Opening an ADM shows a detailed view in a new tab, split into four sections: ADM Header, Basic Information, Details, and Amount and Tax 11. The header is always visible and shows:

• ADM number and status
• BSP name and agent code
• what the ADM is for
• issue date and amount 11

The Basic Information section identifies the airline issuing the ADM and the agency receiving it, with VAT numbers, contact details and the airline user in charge 4. It also shows the reporting date, which is when the ADM was reported to the Data Processing Centre (DPC), the system that collects transactions and prepares the agent's reports 4. The ADM properties show whether it relates to an issue, refund, exchange or EMD, the TOCA type, the currency, whether it is domestic or international, and the net reporting option 4.

This tells you quickly who raised the ADM, on which document type and for what amount. That is the starting point for deciding whether to accept it or dispute it.

Issuing an ADM request and working with ACMs

The manual also describes an ADM issuance form, divided into the header, basic information, details, and amount and tax 7. The agent picks the BSP first, because an airline cannot be chosen before that. Airline and agent data are then filled in from the database 5. The agent states whether the request concerns an issue, exchange, refund or EMD, and indicates the TOCA, if any 5.