Skip to content
WISEPASSENGER

For IATA-accredited travel agencies

Senior BSP expertise, on hand for your agency.

Specialists for ADM disputes, refunds, the annual financial review, PCI DSS and accreditation changes. And Wise Copilot, in a free dashboard, for the questions in between.

Book a diagnostic callSee the eight services
  • Free 30-minute diagnostic call
  • Wise Copilot in the free dashboard
  • In English or Spanish

Wise Copilot

Wise Copilot: answers from the BSP rulebook, with sources

Ask in plain words. It answers only from material our team has reviewed and published, and shows where each statement comes from.

Example exchange. Real answers cite the documents published in the Knowledge Base.

  • Answers from a curated Knowledge Base

    IATA and BSP material reviewed by Wisepassenger and published to the Knowledge Base. Only published documents are searched.

  • Every statement cited

    Numbered citations in the answer and a sources list underneath, so you can open the document yourself.

  • No answer, no guess

    When the Knowledge Base does not cover a question, Wise Copilot says so and offers to send it to our team.

  • Next to your BSP data

    In the same dashboard as the Billing, ADM and Refund reports you upload from BSPlink.

Included in the free dashboard

No plan and no card. Create an account for your agency and start asking.

Create a free accountSign in

Operational guidance from published material, not legal advice.

Services

Eight defined services

Each with a written scope, a typical timeline and a clear list of what we need from you.

Compare all eight services

Who we work with

Two accreditation models, two sets of risks

The model decides how you settle with the BSP, and that decides where things tend to go wrong.

EasyPay only, no cash facility

GoLite agencies

  • ADMs still arrive, and the dispute window is short: a memo left in BSPlink for a month is usually a memo paid in full.
  • EasyPay balances, top-ups and refund flows are easy to mishandle when one person runs ticketing part-time.
  • Moving up to GoStandard means a financial assessment and a financial security: paperwork most GoLite teams have never had to prepare.

Cash facility with financial security

GoStandard agencies

  • The annual financial review against your market's Local Financial Criteria drives your Remittance Holding Capacity and the size of your bond or guarantee.
  • A missed remittance date puts the cash facility itself at risk, on IATA's timetable rather than yours.
  • ADM volume grows with ticketing volume, and undisputed memos quietly erode the margin on every fare.

How an engagement works

A free call, a written proposal, then the work

If the problem calls for a lawyer, an auditor or a local specialist rather than us, we tell you on the first call.

  1. Diagnostic call

    Thirty minutes, free of charge. We ask about your accreditation model, your latest BSP billing and any correspondence from IATA. You leave knowing whether this is work we do and roughly what it involves.

  2. Written proposal

    What we will do, what you provide, the timeline and the fee, fixed wherever the scope allows. Recurring work, such as monthly ADM review, is quoted as a flat monthly retainer.

  3. Delivery and handover

    We work in BSPlink and the IATA Customer Portal alongside your team, then hand over a written summary of what was done and what to watch from now on.

Tell us what is happening

A few lines are enough: the issue, the market and any deadline you are up against. If you have your latest BSP billing statement to hand, include it. We reply within one working day.

Book a consultation